Foundever is Hiring for Customer Service Role | Apply Online
FOUNDEVER IS HIRING FOR CUSTOMER SERVICE REPRESENTATIVE ROLE
Foundever is hiring for a Customer Service Representative Role. All eligible and interested candidates should apply before the deadline. Detailed information about the recruitment, responsibilities, eligibility, required skills, and other relevant details are provided below.
About Company:-
Foundedever, formerly known as Sitel and Sykes, is a Luxembourg City-based privately held firm that specializes in customer experience technology. It offers huge firms outsourced sales, customer service, technical support, and other business functions. With $4 billion in revenue, the corporation employs 170,001 people. Prior to being acquired by then-President James Lynch in 1985, Foundever was a United Technologies company. With its rapid growth, it was the first telemarketing company to go public in 1995. In the 1990s and 2000s, it became global in scope. In 2001, layoffs and reorganization were the result of financial difficulties. Majority owner Onex Corporation delisted Sitel from the NASDAQ in 2007. Sitel was purchased by the present owner and operator, Group Acticall, in 2015.
Job Description:-
Job Role: Customer Service Representative Process
Job Type: Full Time
Qualification: Bachelor's / Degree/Any Equivalent
Experience: Freshers/Experienced are Eligible
Salary: 3-4.5 LPA Expected
Location: Chennai, India
Responsibilities:-
- Handle both inbound and outbound calls to assist customers with inquiries, providing them with comprehensive product information, resolving any issues, and ensuring high levels of customer satisfaction.
- Communicate with customers in a professional and courteous manner, exhibiting empathy and understanding at all times. Adhere to established processes and procedures to accurately document customer interactions and maintain meticulous records.
- Collaborate with fellow team members and other departments to escalate and resolve complex issues as required.
- Consistently meet or exceed performance targets for call quality, customer satisfaction, and productivity.
- Remain up-to-date with company products, services, and promotions to effectively address customer inquiries, as well as identify opportunities for upselling/cross-selling when appropriate.
- Proactively seek opportunities for process improvement and actively contribute to the overall success of the team and organization.
Eligibility criteria for applicants:
Qualifications:
- Bachelor's degree in Engineering, Computer Science, or a related field, or a Master's in Computer Applications.
- Proficiency in both written and verbal communication.
Preferred Qualifications/Skills:
- Proficiency in the English language is a prerequisite for effective communication with colleagues and customers.
- Previous experience in a customer service or call center setting is desirable.
- Demonstrating strong interpersonal skills is essential for establishing rapport and trust with customers.
- Exceptional problem-solving abilities and the capacity to think quickly and logically are vital.
- The capability to handle multiple tasks and prioritize in a fast-paced work environment is crucial.
- Willingness to work flexible shifts, including evenings, weekends, and holidays as necessary, is expected.
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How to Apply:-
All eligible and interested candidates must apply online through the provided link.
Additional Benefits:-
- Insurance: We provide a range of insurance options including health, life, and disability coverage.
- Health and Wellness: We offer comprehensive health and wellness programs aimed at promoting employee well-being, including fitness incentives and mental health support.
- Financial and Retirement: Our benefits include retirement savings plans, financial planning resources, and investment options to help employees secure their financial futures.
- Perks and Discounts: Employees can enjoy various perks and discounts on products and services through our partnerships with different companies.
- Other Benefit Programs, Plans, and Coverage: In addition to the above, we offer a range of other benefit programs and coverage options that aim to support our employees in various aspects of their lives.