Taurus is Hiring for Customer Support Role | Apply Online
TAURUS IS HIRING FOR CUSTOMER SUPPORT ROLE
Taurus is hiring for a Customer Support Role. All eligible and interested candidates should apply before the deadline. Detailed information about the recruitment, responsibilities, eligibility, required skills, and other relevant details are provided below.
About Company:-
Taurus provides tailored customer service solutions with 24/7 phone assistance to meet all their demands. Our warm and interactive workforce gives your customers with an understanding environment in which they can express their concerns and receive the assistance they require when they need it. Taurus BPO's call center services provide you with a partner who effectively promotes your business while providing customers with timely, efficient service.
Taurus BPO relies on technology-based automation, process innovation, and human effort to meet the needs of its clients, and it has continuously demonstrated success in achieving high productivity. The list of clients in our portfolio is a testament to our excellent reputation and extensive experience in this industry.
Job Description:-
Job Role: Customer Support Role
Job Type: Full Time
Qualification: Bachelor's / Degree/Any Equivalent
Experience: Freshers/Experienced are Eligible
Salary: 3 LPA Expected
Location: Bangalore, India
Responsibilities:-
- Handle both inbound and outbound calls to assist customers with inquiries, providing them with comprehensive product information, resolving any issues, and ensuring high levels of customer satisfaction.
- Communicate with customers in a professional and courteous manner, exhibiting empathy and understanding at all times. Adhere to established processes and procedures to accurately document customer interactions and maintain meticulous records.
- Collaborate with fellow team members and other departments to escalate and resolve complex issues as required.
- Consistently meet or exceed performance targets for call quality, customer satisfaction, and productivity.
- Remain up-to-date with company products, services, and promotions to effectively address customer inquiries, as well as identify opportunities for upselling/cross-selling when appropriate.
- Proactively seek opportunities for process improvement and actively contribute to the overall success of the team and organization.
Eligibility criteria for applicants:
Qualifications:
- Bachelor's degree in Engineering, Computer Science, or a related field, or a Master's in Computer Applications.
- Proficiency in both written and verbal communication.
Preferred Qualifications/Skills:
- Proficiency in the English language is a prerequisite for effective communication with colleagues and customers.
- Previous experience in a customer service or call center setting is desirable.
- Demonstrating strong interpersonal skills is essential for establishing rapport and trust with customers.
- Exceptional problem-solving abilities and the capacity to think quickly and logically are vital.
- The capability to handle multiple tasks and prioritize in a fast-paced work environment is crucial.
- Willingness to work flexible shifts, including evenings, weekends, and holidays as necessary, is expected.
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How to Apply:-
All eligible and interested candidates must apply online through the provided link.
Additional Benefits:-
- Insurance: We provide a range of insurance options including health, life, and disability coverage.
- Health and Wellness: We offer comprehensive health and wellness programs aimed at promoting employee well-being, including fitness incentives and mental health support.
- Financial and Retirement: Our benefits include retirement savings plans, financial planning resources, and investment options to help employees secure their financial futures.
- Perks and Discounts: Employees can enjoy various perks and discounts on products and services through our partnerships with different companies.
- Other Benefit Programs, Plans, and Coverage: In addition to the above, we offer a range of other benefit programs and coverage options that aim to support our employees in various aspects of their lives.