AMAZON IS HIRING FOR CUSTOMER SUPPORT ROLE (WORK FROM HOME)
Amazon is hiring for customer support role via remote. All eligible and interested candidates should apply before the deadline. Detailed information about the recruitment, responsibilities, eligibility, required skills, and other relevant details are provided below.
About Company:-
Amazon is deeply committed to ensuring the utmost satisfaction of its customers. The company places a strong emphasis on continuously seeking out innovative solutions, upholding high operational standards, and fostering a corporate culture that prioritizes long-term strategic vision. In addition to its dedication to customer satisfaction, Amazon also endeavors to establish itself as the leading employer, offering the safest work environment and prioritizing the well-being of its workforce.
Job Description:-
Job Role: Customer Service Associate
Job Type: Full Time
Qualification: 10+2 / Any Highest Degree
Experience: Freshers/Experienced are Eligible
Salary: Up To 2.8 LPA + Incentives
Location: Remote
Summary:-
In the role of an Amazon Customer Service Associate, your primary objective is to prevent issues, address inquiries, and provide exceptional service to our customers. You will serve as the initial point of contact for our customers, addressing their queries via phone, chat, and email, encompassing a range of concerns from order and product information to payment procedures and website navigation.
Our Customer Service Associates employ a diverse set of tools to navigate, research, and analyze resolutions, while fostering effective communication with customers. As an Amazon Customer Service Associate, your main purpose is to prevent issues, solve queries, and delight our customers. You will be the initial point of contact for our customers, handling their requests via phone, chat, and email. This includes addressing order and product questions, handling payment matters, and providing website guidance. Our Customer Service Associates utilize various tools to navigate, research, and review solutions, and communicate effectively with customers.
Responsibilities:-
In your role as an Amazon Customer Service Associate, your main goal is to prevent issues, resolve queries, and bring happiness to our customers. You will be the initial contact point for customers, assisting them with their inquiries via phone, chat, and/or email. This includes handling a range of issues from order and product questions to payment matters and website guidance. To handle this, Customer Service Associates use various tools to navigate, research, and review solutions, and uphold effective communication with customers.
Eligibility criteria for applicants:
- Minimum age: 18 years old
- Authorization to work in India
- Proficient communication skills in written and spoken English
- Proficiency in computer usage
- Flexibility to work shifts throughout the week between 6 am and 11 pm
- Ability to work in diverse shifts including early, late, overnight, weekends, and overtime as necessary
- Provision of quiet, dedicated office space with a desk and chair
- Ensuring a minimum broadband connection of 20MB download speed and 8MB upload speed using a hard-wired Ethernet internet connection (no WIFI).
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Desired Strengths:-
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Quick learner, embraces change
- Comfortable multitasking in a high-energy environment
How to Apply:-
All eligible and interested candidates must apply online through the official website or the provided link.
Additional Benefits:-
· When joining Amazon's Customer Service team, prior experience in customer service is not required. Upon joining, comprehensive training and a complete equipment package will be provided. Furthermore, a range of benefits, including the following, are offered:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills