Tech Mahindra is Hiring for Customer Service Role | Apply Online
TECH MAHINDRA IS HIRING FOR A CUSTOMER SERVICE ROLE
Tech Mahindra is hiring for a Customer Service Role. All eligible and interested candidates should apply before the deadline. Detailed information about the recruitment, responsibilities, eligibility, required skills, and other relevant details are provided below.
About Company:-
Tech Mahindra is a renowned global consultancy firm providing exemplary systems and services. Our solutions are distinguished by their seamless integration of digital innovation anTech Mahindra is a prominent global consultancy and systems provider renowned for its distinctive blend of digital innovation and robust, industry-specific processes in delivering solutions. Committed to aiding clients in achieving rapid scalability, we specialize in designing forward-looking solutions tailored to the needs of leading companies. Our focus on providing innovative digital experiences further supports their transformation and swift scalability. Our overarching objective is to empower businesses, employees, and society at large to make progress toward a more equitable world, one that is well-prepared for the future and deeply rooted in creating enduring value.d robust, industry-specific processes. We are dedicated to helping our clients achieve rapid scalability. We specialize in crafting forward-thinking solutions for top-tier companies and delivering groundbreaking digital experiences to facilitate their transformation and swift expansion. Our ultimate goal is to empower businesses, employees, and society to advance towards a more fair and just world, ready for the future, and centered on creating value.
Job Description:-
Job Role: Customer Service Process
Job Type: Full Time
Qualification: Bachelor's / Degree/Any Equivalent
Experience: Freshers/Experienced are Eligible
Salary: 2-3 LPA Expected
Location: Chennai, India
Responsibilities:-
- Handle both inbound and outbound calls to assist customers with inquiries, providing them with comprehensive product information, resolving any issues, and ensuring high levels of customer satisfaction.
- Communicate with customers in a professional and courteous manner, exhibiting empathy and understanding at all times. Adhere to established processes and procedures to accurately document customer interactions and maintain meticulous records.
- Collaborate with fellow team members and other departments to escalate and resolve complex issues as required.
- Consistently meet or exceed performance targets for call quality, customer satisfaction, and productivity.
- Remain up-to-date with company products, services, and promotions to effectively address customer inquiries, as well as identify opportunities for upselling/cross-selling when appropriate.
- Proactively seek opportunities for process improvement and actively contribute to the overall success of the team and organization.
Eligibility criteria for applicants:
Qualifications:
- Bachelor's degree in Engineering, Computer Science, or a related field, or a Master's in Computer Applications.
- Proficiency in both written and verbal communication.
Preferred Qualifications/Skills:
- Proficiency in the English language is a prerequisite for effective communication with colleagues and customers.
- Previous experience in a customer service or call center setting is desirable.
- Demonstrating strong interpersonal skills is essential for establishing rapport and trust with customers.
- Exceptional problem-solving abilities and the capacity to think quickly and logically are vital.
- The capability to handle multiple tasks and prioritize in a fast-paced work environment is crucial.
- Willingness to work flexible shifts, including evenings, weekends, and holidays as necessary, is expected.
Join our Telegram for the latest job updates.
Click Here to Join our Telegram
Join our WhatsApp for the latest job updates.
Click Here to Join our WhatsApp
How to Apply:-
All eligible and interested candidates must apply online through the provided link.
Additional Benefits:-
- Insurance: We provide a range of insurance options including health, life, and disability coverage.
- Health and Wellness: We offer comprehensive health and wellness programs aimed at promoting employee well-being, including fitness incentives and mental health support.
- Financial and Retirement: Our benefits include retirement savings plans, financial planning resources, and investment options to help employees secure their financial futures.
- Perks and Discounts: Employees can enjoy various perks and discounts on products and services through our partnerships with different companies.
- Other Benefit Programs, Plans, and Coverage: In addition to the above, we offer a range of other benefit programs and coverage options that aim to support our employees in various aspects of their lives.